Air Desk

What is Air Desk?

This solution is for tour operators and other organizations who are sending clients and/or employees to Latin America. eXito acts as your organization’s Air Desk. Your travelers receive receive top-notch service without the hassles and costs of managing your own air department.


  • Seamless Service – your travelers experience the same personal service and expert advice regarding airfare from Exito’s dedicated air agents that they would from your own staff regarding their ground program. For each of our Air Desk partners, we assign a primary Exito agent who becomes familiar with your destinations, programs & clientele and soon feels like an extension of your own team.
  • Regional Expertise – Exito has specialized in airfare to Latin America for more than 15 years. We know the airports, airlines and potential pitfalls – such as tight connection times – and how to avoid them.
  • Competitive Fares – While our biggest strengths are service & expertise, this does NOT come with a high price tag to your clients. We have dozens of tour and consolidator contracts which make our fares hyper-competitive with the best on-line rates.
  • Time Saver – By referring your travelers to Exito, your team can focus on what it does best and let us take care of the many questions, itinerary options and flight changes that your clients may have in regards to their air.
  • Revenue Generator – As an elite level account with all the major airlines to Latin America, Exito receives top tier commissions & net fare products. In turn, we share our revenues with our affiliate partners who are credited for every client ticket issued through Exito. At a conservative average of $10 to $20 per ticket in affiliate revenue, this can quickly add up to thousands of dollars.
  • Simple to Implement – We help make the referral process simple & automatic using a customized form online to tag & track your travelers.
  • Training & Support – We host a launch training session for each new Air Desk partner to answer your team’s questions. Secondly, we are available during business hours via phone or email Finally, we have a dedicated Air Desk web portal where you and your sales team can find answers to commonly asked questions after hours.
  • Detailed Reporting – You will receive detailed reports which identify your travelers who booked with eXito, their fare and the commission you will receive.

Current Air Desk Partners

The list of Air Desk partners continues to grow and includes

  • 22 Members of the Adventure Travel Trade Association (ATTA)
  • 19 Winners of NG Adventure’s “Best Travel Companies on Earth”
  • 18 Winners of National Geographic Traveler’s “Tours of a Lifetime”
  • 17 Members of the International Galapagos Tour Operators Association

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